Case study 02 of 06Premium home commerceCommerce journey sprint

Making a considered purchase feel as deliberate online as it does in store.

Example

A mobile-first product and checkout journey designed to carry confidence into a high-ticket transaction.

Client
Morrow & Vale (example)
Sector
Premium home commerce
Offer
Commerce journey sprint
Disciplines
E-commerce, Mobile UX, Checkout
Conceptual representation of the Morrow & Vale work
Conceptual representationExample

01 · Before

The problem.

Morrow & Vale’s products earned attention, but mobile visitors encountered delivery uncertainty, scattered product proof, and a checkout that asked for commitment before answering the questions that mattered.

02 · Intervention

What we changed.

3 changes, in the order they shipped.

  1. Step 1: Rebuilt the product-detail narrative around materials, delivery, and care

  2. Step 2: Introduced clear stock, delivery, and returns signals at decision points

  3. Step 3: Reduced checkout fields and repaired mobile input behaviour

03 · Results

Example figures

Example

Written the way we report every result: a baseline, an outcome, the sample and the window, with the caveat attached. These figures are examples until the client approves publication.

+50%

mobile checkout completion

Example figure

Baseline
1.8% mobile session-to-order
Outcome
2.7% mobile session-to-order; average order value increased from US$410 to US$486.
Sample
112,604 sessions and 2,418 orders
Window
16 weeks, including the autumn collection launch

Attribution. Measured in Shopify and GA4. Product mix and seasonal demand changed during the measurement window, therefore revenue movement cannot be attributed to the site work alone.

Example testimonial

Example

“Bigweb did not make the site louder. They made the decision easier, and customers noticed the difference immediately.”

Noah WilliamsCommercial Director, Morrow & Vale

The product behind this format

Conversion Partnership

A senior team that ships measured improvements every month and carries the evidence into the next cycle.

From $4,500/mo3-month minimum

Not sure it fits? Read the sample Snapshot

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