Terms
A plain-language summary of how buying from us works. It has not yet been reviewed by legal counsel. A signed statement of work, or the order you place at checkout, controls where it differs from this page.
1. What you’re buying
Every product has its own page listing its price, scope (what’s included, what isn’t, and what you provide), ship time, billing, guarantee and credit. Those published terms, as they stood when you ordered, form part of your order. Larger engagements also get a written scope before any invoice. Full list: pricing.
2. Prices and payment
- Prices are in US dollars unless your invoice says otherwise. Third-party costs (such as hosting, licences, ad spend or AI model usage) are passed through at cost, never marked up.
- Diagnostics (the Revenue Snapshot, Answer Engine Audit and Revenue Leak Audit) are paid upfront, by card at checkout where offered or by invoice.
- Builds are billed 40% / 40% / 20% at milestones; sprints 50% / 50%; monthly services monthly in advance.
- Applicable taxes are shown on the checkout or invoice.
3. Credits
Diagnostic fees are credited toward a qualifying next engagement that starts within 30 days, as described on each product page. One credit applies per engagement; the larger one applies.
4. Guarantees and refunds
Where a product page shows a guarantee, we honour it as written there, including any time limit for raising it. Outside those guarantees, fees for work already delivered are not refundable. We don’t promise specific revenue, traffic or ranking results: they depend on your market, traffic and offer, which we don’t control.
5. Monthly services and cancellation
Monthly services have a three-month minimum, then continue month to month until either side gives 30 days’ notice. Care plans can be cancelled at any time. Prepaying 12 months is billed as 11.
6. Ownership
Once invoices are paid, you own the code, designs, content and data we create for you. Third-party software and licensed assets stay under their own licences. This website and its content belong to BIGWEB.
7. Liability
We are not liable for indirect, incidental or consequential losses, such as lost profits, data or goodwill, except where the law doesn’t allow that exclusion.
8. Changes and contact
We may update these terms; the date above changes when we do, and orders already placed keep the terms they were placed under. Questions: hello@bigwebdigital.com. See also our Privacy page.